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Managing complaints and tricky situations

June 27 @ 10:00 am - 1:00 pm

Free

For quality managers, practice managers, individual practitioners and anyone else who deals with complaints in Victorian health services.

Senior complaint resolution staff from the Health Complaints Commissioner will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A about managing difficult complaints effectively when emotions run high.

When: 27 June 10am – 1pm

Where: Office of the Health Complaints Commissioner

Cost: Free

For furthe rinformation or to register: Click here

Details

Date:
June 27
Time:
10:00 am - 1:00 pm
Cost:
Free
Website:
https://hcc.vic.gov.au/training-events/events/254-managing-complaints-and-tricky-situations

Venue

Office of the Health Complaints Commissioner
Level 26, 570 Burke St
Melbourne, Victoria 3000 Australia
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Organizer

Office of the Health Complaints Commissioner